Returns
We regret to inform you that our shop does not accept returns. All sales are final. We kindly request customers to carefully consider their purchase before completing the transaction. We apologize for any inconvenience caused and appreciate your understanding. Should you have any questions or concerns, please feel free to contact us. Thank you for shopping with us!
Exchanges (if applicable)
We only replace items if they are defective or damaged, and if we are contacted within 14 days of delivery.* If you need to exchange it for the same item, send us an email at info@papillon-press.com and bring or send your item to: Papillon Press, 8130 Big Bend Blvd., Webster Groves, MO 63119.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. When sending your item to us, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. UPS is our preferred shipping partner for returns.
*Some items come with a warranty. Please contact us with photos of the item in question, a detailed description of the issue, and a copy of your receipt, and we will assist as best as we can.
